Privacy Policy
Last updated: 3 January 2026
Bina Aplikasi ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
1. Information We Collect
1.1 Information You Provide
- Contact information (name, email, phone number) when you reach out via WhatsApp or contact forms
- Project requirements and business information you share during consultations
- Payment information processed through secure third-party payment gateways
1.2 Automatically Collected Information
- Browser type and version
- Operating system
- IP address and general location data
- Pages visited and time spent on our website
- Referral source (how you found our website)
2. How We Use Your Information
- To provide and maintain our app development services
- To communicate with you about projects, quotes, and updates
- To process payments and manage billing
- To improve our website and services
- To send promotional materials (only with your consent)
- To comply with legal obligations
3. Data Storage and Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
- Data is stored on secure servers in Malaysia/Singapore
- We use SSL/TLS encryption for data transmission
- Access to personal data is restricted to authorized personnel only
- Regular security audits and updates
4. Third-Party Services
We may use third-party services that collect, monitor, and analyze data:
- WhatsApp Business - For customer communication
- Payment Gateways - For secure payment processing
- Analytics Services - To understand website usage
- Cloud Hosting Providers - For website and app hosting
These third parties have their own privacy policies. We are not responsible for their practices.
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to:
- Remember your preferences and settings
- Analyze website traffic and usage patterns
- Improve user experience
You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.
6. Your Privacy Rights
Under Malaysian Personal Data Protection Act (PDPA) 2010, you have the right to:
- Access - Request copies of your personal data
- Correction - Request correction of inaccurate data
- Deletion - Request deletion of your personal data
- Withdraw Consent - Opt-out of marketing communications
- Data Portability - Request your data in a structured format
To exercise these rights, contact us at +60 16-733 2330 (WhatsApp)
7. Children's Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.
8. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Project-related data is typically retained for 7 years for accounting and legal purposes.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically.
10. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
11. Compliance
This Privacy Policy complies with the Personal Data Protection Act (PDPA) 2010 of Malaysia and follows international best practices for data protection.